I recently changed from a MySQL 4->5 package, as the CMS I am using required it. Following Digiweb's support "instructions" this procedure actually wiped out my sites files, replacing the site with the standard hSphere landing page. I won't be blaming Digiweb completely with this one, because in fairness Hsphere did this.Well digiweb ate my hamster. Or to be more accurate killed my site with the migration.
Waiting now to get shell access re-enabled so I can replace their index page with my own. I also have a pile of database error to troubleshoot.
Still no progress from them despite 4 tickets and a phone call.
Guess that makes my decision easy , backing up to move to a new host tonight.
in the same situation. Own a website that provides a service to customers - makes them money and us money on a daily basis - our site has been down now for 4 days, and Digiweb have stopped responding to support requests. What legal routes can be taken? They are affecting our business.
Just got an e-mail,
I am writing to inform you that the migration of your shared hosting account has been scheduled for migration to our new platform in approximately 4 days.
This is the end of my site i guess,
Numbers are still down,, so after this carry on,, i won't have bandwidth problems,