Hello all,
this has just happened to me for the second time. The first time was early summer this year, when I moved a client's new website to a blacknight hosting package I had. Everyone except for Vodafone at home ISPs seemed to be getting the correct new Name Servers Records. My client rang me to say people were telling him they couldn't access his new site, and this was after over 7 days from changeover.
The previous Nameserver records were removed from the previous hosting company days before, I did it myself, so anyone with vodafone was getting a 'page not found error' - removing the previous Nameserver Records didnt work for me either.
I contacted vodafone directly, and eventually got through to someone who knew what I was talking about. That person put me onto another expert in vodafone who brought the matter to the attention to their network management group, who said there seemed to be a bug in their nameserver refresh system and the website for some reason didn't update on the nameserver list. He said that he had never heard anything like this before and thanked me for bringing it to their attention so they could sort it out. Within a couple of days it was sorted and the site was working for anyone on a Vodafone fixed line broadband ISP.
I thought it was just one of those things, until this afternoon when it happened again, this time to my own website, which I moved from UTV Internet hosting to Blacknight. Within a couple of hours, I could get access to the new site on Blacknight, through my O2 dongle or iphone 3gs, but not my vodafone fixed line ISP. I haven't managed to get UTVInternet yet to remove the previous NS Records, so I am hoping that works this time. Any advice would be greatly appreciated.
Thanks, Peter C.