I don't think that we have any plans to use twitter as a CS tool. We prefer Support and Customer Care enquiries to be made through official channels. That way we can verify who you are, and that you're authorised to make requests pertaining to the account you're referring to.
This protects your account from any unauthorised changes, which should be a basic security concern of any reputable hosting company.
Thats bullshít. You should maintain a line of contact with the customer, not have boundaries like that. Did you ever use Twitter... There's such things as Direct Messages which allow you to receive info from customers that noone else can see.
How can I make unauthorised changes to someone's account via Twitter? More bull****. What other hosting companies do is they talk to the customers but if there's a change to be made to the account they ask you to email them with your details.
It's obviously just an expense to have this simple line of contact with your customers. Since 365 was sold to Namesco, your support has just gone downhill. If you actually do get through to someone who knows what they're at, they are incompetent with dealing with people and have to go to multiple layers of supervisers and management before a reply can be sought. Your equipment is not reliable.
Your enquiry will also be logged in our support system so that there are records and a history of any issues that you've raised, and can help identify patterns and trends.
Why would you even want to identify patterns and trends? Surely, if you are trying to identify customers and make relationships with them, twitter would be a good thing? If you're looking for patterns and trends, look at the threads here or even look at your sales figures - they'll all tell you your company is going downhill faster than you could have ever imagined.
I see also that a new member has joined here - user "365". So who are they pretending to be on this forum - register365 or hosting365? As there are only 2 hosting companies in Ireland with the "365" moniker in their names, perhaps the mods should be looking into this account as an impersonation???
Piss off. I have found that the Register365 user on Twitter has been more helpful, honest and upfront about your company that you have been.
Why do you think we would care if someone wants to impersonate you or not?
There are loads of threads on here with your clients complaining about general service issues, but instead of addressing ANY of those queries or complaints all you have done to date is reply with "press release style" junk.
You then "launch" a customer forum with the most ridiculous rules that it is blatantly obvious that you have zero interest in getting any feedback from your "valued" customers.
Yah, a customer forum... Thats ridiculous, tbh. Your customer service is a joke, and your forum is an ever bigger joke. Your whole company is a joke, and your staff are all incompetent fools. Week by week, you're losing all the good ones.
You "value" your customers so much that you charge them to stop using your services.
These are the sort of policies I despise, especially in such a bad company like R365
So no. The 365 account is not going to be touched as an "impersonation" or anything else. How dare you even try that line with us.
Show me and the rest of the Irish internet community that you give a damn about your customers and then come back to me.
Until then do not even think of making any demands of me or anyone else involved with this site or I will simply block ALL of the users of your account (and yes I do know that more than one of you uses it)
R365, have simply treated their customers like shíte, in the last 12 months. Personally, until you start improving your quality and service, the irish internet community are going to have a deep and founding hatred of you and your cause.
I also notice that the fake twitter user now has had the decency to come clean and admit he's a fake. His last twitter post points to a newly created Wordpress blog at notyourusualuser.wordpress.com where he admits all.
At least he admits he's fake. Not like your customer service. Bunch of ignorant prícks they all are.
I'd like to thank this person for doing that before things got out of hand and others became involved; however, there are ways and means of doing things, and perhaps in hindsight you might like to consider that perhaps this wasn't the best way to go about it.
Erm, no. Go away.
Yes, you've given people a few laughs yesterday, but on the whole maybe all you've done is created a reputation for yourself that would make hosting companies think twice about having you as a customer. If you were willing to do this with one company you were disgruntled with, what's to stop you doing it to the next, and the one after that, and on and on..?
If you would like to pass the twitter account details on, you can PM me on this forum.
Once again. Shut up. Go away.
Pass the twitter details on? You can't handle Twitter.
I don't think we can ever be as disgruntled with a company as much as R365 recently, ever. It's time to start reviewing the competition here.
Your whole operations in Ireland recently have all been a joke, but the difference was - nobody was laughing. At least @register365 on Twitter was making people laugh at their ridiculous behavior.
Ok, I'm the most calmest person in the world but now you piss me off.
Please do not worry to much about my reputation, yours-as a company - you should worry.Go Google " register365 down again" and you'll see what you should worry about.What I've done wasn't for a laugh - if every unsatisfied customer of yours would do what I've done well you'll be out of business : gone,baby gone.
About the hosting please , that's the stupidest thing you could say ( so far I mean because you will say more ).
As said in the first line of this reply I'm the calmest person ever and I hate fighting ( verbally ) but please, do not threaten me with
Regards 365 ( could be banking365 not just your 2 comp. in Ireland with this moniker )
P.S. Forget the f..nk password - go for it crying on Twitter's shoulders, they'll give it to you.
I'm not even going to split this post to reply to it. All I will say is that, I agree with every 365 has said in that post.
And to think that even the events over the last few weeks hasn't led you to change your practises, your policies and customer interaction - it says a lot. It really does.
I've edited the original post and put the correct username in, as Frodo so rightly pointed out.
