HERE'S FOLLOWS A RANT BORN FROM DIGIWEBS INCOMPETENCE.
I am having an absolute nightmare with them. Both websites and email down 5-6 times/day, sometimes up to 2 hours.
Average waiting time on support line for last 3 weeks is about 90 minutes.
Response to emails about 8 days. Losing clients on a daily basis.
When you do get through the level of service is a joke, they are rude, ignorant of what is going on, dont know what they are talking about and act like they are doing you a favour!!
As I write this Sat 22/6/13 17:35.. all email/websites down, tel support closed, email support ignored, status blog last updated 12th June, online support...they dont have any!!
What they are doing is migrating/upgrading their servers, hardware and software and basically making a DOGS DINNER of it. No apologies, no updates, no light on the horizon.
I got a Black Night account and am slowly migrating all my domains over one at a time. The level of support is simply amazing and the speed that sites and emails load is very impressive. Its cheaper! Faster, why didnt I do this years ago.
Anyone out there looking for hosting, AVOID DIGIWEB LIKE THE PLAGUE!!!
They obviously dont care about their reputation.
Is there any legal course of action we can take against these guys, I have lost business and more importantly reputation because of Digiweb. Can we join forces??